OM4 clients have access to monthly subscriptions called:
Business Hosting Plus Auto Updates. For smaller businesses with features including:
- WP Engine business grade website hosting
- Core WordPress updates
- Plugin and theme updates using WP Engine Smart Plugin Manager
- SSL Certificate
- OM4’s licencing for the premium plugins and themes used in website development
- Tasks, training and troubleshooting completed at the billable at $210 (ex GST) per hour, or part thereof
Premium Website Licences. For larger businesses, businesses with a WooCommerce store and businesses with independent WP Engine Hosting. Features include:
- SSL Certificate
- OM4’s licencing for the premium plugins and themes used in website development
- Tasks, training and troubleshooting completed at the billable at $210 (ex GST) per hour, or part thereof
Troubleshooting applies to software (including WordPress) or services (3rd party) that are not working as expected.
Business Hosting Plus Auto Updates with Support. A limited number of existing OM4 clients have access to this monthly subscription. In addition to the Business Hosting Plus Auto Updates features above, these clients have inclusive access to the OM4 Service Desk. This allows questions via email about how to use a WordPress website or Campaign Monitor Account we've built for you.
Users of Business Hosting Plus Auto Updates with Support need to have attended a Familiarisation session or have an equivalent or greater understanding of WordPress / Campaign Monitor basics, prior to using the inclusive OM4 Support Service.
Contacting OM4 for Assistance using our Service Desk
We charge our hourly rate, with a minimum charge of 15 minutes. We provide Service desk access via email, web and telephone. :
- Via links from your WordPress dashboard, or
- Via email service@om4.com.au, or
- Raising a ticket via https://my.om4.com.au
No additional fees for How To requests about WordPress or Campaign Monitor using the above email channels for active subscribers to Business Hosting Plus Auto Updates with Support - Telephone or personally addressed email
Hours: OM4 operates from 9am to 5pm (GMT+8) on business days (Western Australian calendar, excludes public holidays and Christmas closedown period). We try to respond to service requests efficiently, but do not guarantee a specific response time.
Services Offered
We provide troubleshooting, training and tasks for WordPress websites or Campaign Monitor accounts we have built for you. If you ask questions about Internet/online services, computers in general or websites not developed by OM4, we will assist where we are able. That assistance may include direction to self-service mechanisms (such as password resets). Where we are able to offer assistance, service fees will apply.
Examples of such service (billable with a minimum charge of 15 minutes):
- Passwords: Password access or password resets. Password management is covered during Website Familiarisation training and self-service password reset options are available. Charged at Standard Rate.
- Domains: Domain expires/renewals not managed by OM4. Charged at Standard Rate.
- Email DNS: DNS edits and updating Zone records. Charged at Standard Rate.
- CSS / jQuery: Custom effects using CSS or jQuery. Charged at Standard Rate.
- Website Hosting:Ongoing management of your website hosting account.Charged at Standard Rate.
- Strategy and Planning: Strategy or planning related questions. Charged at Consulting rate.
- Email: Mail services such as Office 365, Google Workspace, Rackspace or Zoho email, or email readers such as Microsoft Outlook or Apple Mail are independent of your website, in hosting and operation. OM4 does not offer assistance with day to day management or operation of email services or email clients. Where possible we will refer you to services that may be able to assist you with email.
OM4 Service Rates
Ongoing monthly bundles of prepaid hours, at an hourly rate of $169 (ex GST)
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Ad hoc Tasks, Training & Troubleshooting: $210 per hour (ex. GST)
- Standard Service Rate: $210 per hour (ex. GST)
- Consulting Service Rate: $249 per hour (ex. GST)
- Software Consulting and Custom Software Development Rate: $274 per hour (ex. GST). See here for full details.
Rates are in AUD and exclude 10% GST that applies to Australian customers. Rates are current as of 1 Apr 2023.
Contact us on 08 9382 8651 or email service@om4.com.au for details
