“Anyway is anyone else having problems with slow orders?”
“I placed an order last Saturday and they didn’t even attempt to ship it out yet!”
“I placed my order with express shipping. It’s now over a week from my original date of order and my status is still on order processing.”
When was the last time one of your customers complained about a delay in delivery?
Once a customer might have suffered in silence but now they’re quick to share their frustration.
If your products or services are diverse there’s an even greater chance of order processing delays.
Diversity means that your supplier, packaging and dispatch details may all may differ from product to product. Everyday sales will go through quickly but anything unusual will slow down the whole system.
Your order processing team will have to remember what to do, check for more information or you ask questions.
The challenge is how build a system so that your order processing team are across the detail and orders can be turned around quickly and without error.