Archive for the ‘Online Business’ Category

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User Group Sends a Message to PayPal

May 19th, 2008 by Glenn

People are noticing eBay Australia’s decision to make its PayPal subsidiary the only payment system for eBay purchases in Australia.

This move mainly affects eBay users.  Today my local Mac user group has just switched from PayPal to Paymate, after the matter was raised internally. After the eBay kerfuffle, the user group likes the idea of supporting a local company.

There is no doubt PayPal is very convenient to use, and trusted by many. No setup or monthly fee, and a simple commission on sales (under 4%).

But the eBay move has got up a lot of people’s noses. Will a lot more businesses do what my Mac User Group has done?   Too early to say.  eBay will no doubt be watching to see how big an impact it has.

I would like to see PayPal focus on creating a better service, not on locking out competitors.  While PayPal is convenient to get established, it is hard for some users to negotiate the checkout process and that leads to lost sales. That is one area I would like to see improved.

For a small business, there are many alternatives to PayPal.  Google Checkout, Worldpay, 1ShoppingCart … and locally in Australia PayMate (like PayPal, no merchant account required) – who have one new Mac User Group to add to the client list.

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Email Hurts Like Hell

May 5th, 2008 by Glenn

Email is the lifeblood of business.  But man, it sure can hurt at times!

Just think of the pain we put up with:

  • toxic spam (by the truckload
  • it stops working and the technical jargon that hits you is almost worse than the spam!
  • clogged mail boxes meams time wasted trawling and deleting old messages
  • changing ISP and having to notify everyone of a new address

And of course when you have a small business the problems are magnified, because when your team has problems with email, you have a problem.

The pain of email forced me to change the way I did things. And yes, there is an easier way.  After more than a few email exchanges and conversations, I wrote up an article on how to Simplify Your Email Life.

I hope it eases the pain.

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Office In The Cloud

March 12th, 2008 by Glenn

I was talking to Andrew and Michael on the weekend and it turned out they are up for an expensive upgrade of the office file/print server and email server. And it got me thinking.

A lot of small businesses have these servers in their office, and they cost a bomb. But really, what do they do?

You can get email these days at no cost from Yahoo or Google. Why pay for email software, let alone an email server? Free is good, but even Google’s premium business email is only $50/yr. And calendaring is included.

A shared file server is now available at a fraction of the cost of what it used to be. Because we can use Amazon S3 to store the files, and Jungle Disk to make it easy to get at them. A 100 Gb shared file server might cost $20 to setup and $15-25/mth in storage and bandwidth costs.

You can print wirelessly. Even do backup wirelessly.

This all works for Mac, Windows and iPhones (wireless backup possibly only for Mac at this stage).

All in all, it seemed like a small office could run a lot of its expensive computing needs from the cloud. That is, from the Internet.

So I drew up this diagram to show how it would work. It is dead easy to setup. Don’t even need a technician.

Office In The Cloud

James and I will be testing this out more within OM4, and Michael and Andrew are going to try it as well.

Back in IBM days, the outsourcing teams used to budget lots of dollars to manage farms of file/print and email servers. If you can run a lot of your office in the cloud, you avoid a lot of cost. Hopefully in the not too distant future a lot of those servers will be redundant.

Some may be concerned that Amazon S3 or Google might go offline. Or the Internet might go offline. Possible. But its a matter of relative risk. Local servers can (and do) fail, and local backups don’t always take place. The office in the cloud concept can be backed up. And there are probably more significant risks in a business than Amazon or Google going offline.

Given how much money you can save, it will be interesting to see how long it takes to become popular.

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